OVERVIEW

Better Together works to end the root causes of poverty, dependency, divorce and child abuse by leveraging the power of the local church to provide struggling families with supportive relationships and meaningful work. Once properly supported, families can achieve independence, stay together and thrive.  

This role is a pivotal leadership position overseeing the systems, strategy, and infrastructure that power a high-performing fundraising operation. The leader is responsible for managing a team with a focus on accountability, data-driven decision-making, and professional development. By fostering a culture of ownership and continuous learning, they ensure the team delivers on ambitious fundraising goals aligned with the organization’s mission and strategic priorities.

CULTURE AND FIT

At Better Together, we are a mission-first team that shows up with purpose, humility, and grit. Our culture is shaped by five core values that guide how we lead, how we serve, and how we grow. If these values reflect who you are and how you work, you may be a great fit for our team.

1. We Love Others: We lead with empathy, humility, and integrity. We treat every person with dignity, make people feel seen and valued, and do what’s right even when it’s hard.
   1. Do you treat people with respect, no matter their background or behavior?
   2. Do you make decisions based on what’s best for others, not just yourself?
2. We Choose Gratitude: Gratitude fuels our joy and shapes how we show up. We focus on what’s possible, not what’s missing. We uplift others, celebrate progress, and keep perspective—even in the tough seasons.
   1. Do you stay positive and solutions-focused when challenges arise?
   2. Do you regularly speak encouragement and appreciation to your teammates?
3. We Are Ideal Team Players: We are hungry, humble, and people-smart. We take initiative, lift others up, and work wisely with all kinds of people. The best teams aren’t made of perfect people—they’re made of teachable ones.
   1. Do you take ownership and go the extra mile without being asked?
   2. Are you open to feedback and constantly looking for ways to grow?
4. We Do Hard Things: We don’t quit when things get hard. We press in with courage, keep a growth mindset, and do whatever it takes to get the job done. We don’t waste time on drama—we stay focused on the mission.
   1. Do you rise to challenges with resilience and a clear head?
   2. Do you consistently push through discomfort to deliver results?
5. We’re All In: We carry the mission in our hearts and act like owners. We take full responsibility, build capacity in ourselves and others, and do the work that matters most.
   1. Are you passionate about transforming lives and communities through your work?
   2. Do you take initiative and show up fully—because you believe this mission is worth it?

We don’t hire just for talent. We hire for alignment, character, and commitment to the mission. Expect honest conversations about these values throughout the hiring process.

ROLES AND RESPONSIBILITIES

The Senior Manager of Development Operations will have four primary roles, broken down into key responsibilities. They are:

Leadership, Metrics, and Accountability

• Lead and develop direct reports by providing coaching, mentorship, and performance feedback, while fostering a culture of ownership, continuous learning, and professional growth.
• Establish and track key performance indicators to drive a results-based team culture.
• Lead weekly metric reviews and ensure accountability through dashboards and reporting.
• Collaborate with the executive leadership team and regional Executive Directors to align the development strategy with organizational priorities and long-term goals.
• Lead development briefings and check-in calls with the executive leadership team and regional Executive Directors to ensure alignment and accountability.

Data, Grants, and Strategic Analysis 

• Oversee the team’s analysis of donor trends, and giving behaviors to shape fundraising strategy.
• Review grant proposals and submissions for strategic alignment, quality, and clarity, ensuring consistency with organizational priorities and funder expectations.
• Manage the grant reporting calendar and quality assurance for submissions and funder updates.
• Provide actionable insights that inform donor segmentation, campaign targeting, and stewardship.
• Lead ROI tracking for campaigns, events, and donor engagement efforts to guide decision-making.

Development Infrastructure and Stewardship Process

• Own and optimize all core development processes, from donor onboarding to long-term stewardship.
• Lead cross-functional efforts to improve donor experience, compliance, and impact reporting.
• Standardize internal systems for proposals, acknowledgments, and fund utilization tracking.
• Ensure high-quality stewardship aligned with donor intent, grant compliance, and organizational values.

CRM and Systems Management

• Maintain the administration of Donors in Salesforce, ensuring integrity and consistency across the team.
• Develop and maintain custom dashboards, reports, and automations to improve fundraising operations.
• Train team members on system usage, tracking tools, and process adherence.
• Collaborate with marketing, IT, and program teams to ensure seamless integration across systems.

REQUIREMENTS

• Minimum of 7–10 years of experience in nonprofit development operations, data management, or a related field
• Proven experience managing high-performing teams with clear accountability systems
• Demonstrated ability to build, scale, and optimize development systems and infrastructure
• Exceptional attention to detail and commitment to data integrity—mistakes in this role have significant impact
• Strong analytical skills with the ability to interpret complex data and surface actionable insights
• Excellent organizational, project management, and communication skills
• Comfortable working in a fast-paced, deadline-driven environment with a high sense of urgency
• Proficient in Salesforce (required); experience with Zapier, WordPress, Basecamp, and Google Workspace preferred
• must live in Florida 
• Match Better Together’s core values (described above)

TIMING, LOCATION AND COMPENSATION

Better Together seeks to fill this position as soon as possible. The organization’s headquarters are in Naples, Florida, but all the Better Together staff reside in Florida. Better Together has built a highly successful work culture over the past decade with systems and structures designed for clarity, flexibility, and great communication. Key elements of the environment include:

• Weekly team meetings with clear accountability and the opportunity to solve issues as a team. 
• Quarterly in-person team meetings at which you’ll build deeper relationships, set clear goals aligned with the Better Together vision, and brainstorm how to seize new opportunities
• An intensive 90-day orientation to familiarize you with the Better Together team, our policies, and how we operate
• Home office setup, including equipment and communication tools you need to hit the ground running

Compensation and Benefits: 

Better Together also offers a generous compensation and benefits package. Our benefits package includes:

• Medical (99% employer paid, employee only)
• Dental 
• Vision
• Life Insurance
• Paid Holidays
• Paid Time off
• Retirement Savings Plan with 50/50 employer match up to 6%

QUESTIONS?

Please reach out to [email protected].