*candidate must live in Florida

OVERVIEW

Better Together works to end the root causes of poverty, dependency, divorce and child abuse by leveraging the power of the local church to provide struggling families with supportive relationships and meaningful work. Once properly supported, families can achieve independence, stay together and thrive.  

The Director of Regional Operations plays a critical role in driving regional success by developing strong leaders, ensuring accountability, and maintaining high program quality. They use data and performance metrics to guide strategy, improve operations, and ensure consistent results across regions. By fostering a strong organizational culture and leading innovation, they help the organization adapt and thrive.

The ideal candidate should have demonstrated leadership, communication and organization skills. He or she should be a self-starter who thrives when challenged and is comfortable working remotely and finding creative solutions. 

CULTURE AND FIT

At Better Together, we are a mission-first team that shows up with purpose, humility, and grit. Our culture is shaped by five core values that guide how we lead, how we serve, and how we grow. If these values reflect who you are and how you work, you may be a great fit for our team.

1. We Love Others: We lead with empathy, humility, and integrity. We treat every person with dignity, make people feel seen and valued, and do what’s right even when it’s hard.
   1. Do you treat people with respect, no matter their background or behavior?
   2. Do you make decisions based on what’s best for others, not just yourself?
2. We Choose Gratitude: Gratitude fuels our joy and shapes how we show up. We focus on what’s possible, not what’s missing. We uplift others, celebrate progress, and keep perspective—even in the tough seasons.
   1. Do you stay positive and solutions-focused when challenges arise?
   2. Do you regularly speak encouragement and appreciation to your teammates?
3. We Are Ideal Team Players: We are hungry, humble, and people-smart. We take initiative, lift others up, and work wisely with all kinds of people. The best teams aren’t made of perfect people—they’re made of teachable ones.
   1. Do you take ownership and go the extra mile without being asked?
   2. Are you open to feedback and constantly looking for ways to grow?
4. We Do Hard Things: We don’t quit when things get hard. We press in with courage, keep a growth mindset, and do whatever it takes to get the job done. We don’t waste time on drama—we stay focused on the mission.
   1. Do you rise to challenges with resilience and a clear head?
   2. Do you consistently push through discomfort to deliver results?
5. We’re All In: We carry the mission in our hearts and act like owners. We take full responsibility, build capacity in ourselves and others, and do the work that matters most.
   1. Are you passionate about transforming lives and communities through your work?
   2. Do you take initiative and show up fully—because you believe this mission is worth it?

We don’t hire just for talent. We hire for alignment, character, and commitment to the mission. Expect honest conversations about these values throughout the hiring process.

ROLES AND RESPONSIBILITIES

The Director of Regional Operations will have four primary roles, broken down into key responsibilities. They are:

Leadership & Development

• Recruit, develop, and empower regional leaders, including Executive Directors and Strike Team lead.
• Build leadership capacity through coaching mentorship and accountability. 
• Model and strengthen organizational culture across regions.
• Support Executive Directors in cultivating and managing relationships with key stakeholders.

Metrics & Performance

• Analyze data, trends, and reporting to identify opportunities and risks.
• Provide forecasting and operational insights to inform strategy and decision-making.
• Ensure consistent use of dashboards, scorecards, and performance indicators across regions.

Accountability & Quality

• Hold Executive Directors and regional programs accountable for meeting goals and delivering outcomes.
• Oversee compliance with processes, standards, and organizational policies.
• Ensure quality assurance across programs and services.
• Maintain high levels of customer satisfaction and team health.
• Lead implementation of new processes and innovations to improve impact and efficiency.

Culture & Innovation

• Embed and reinforce a strong team culture across regional operations.
• Ensure processes are consistently followed while fostering adaptability to local needs.
• Promote collaboration and cross-regional knowledge sharing.
• Implement program innovation and operational excellence to meet evolving needs

REQUIREMENTS

Experience:

• Minimum of 5+ years’ experience working in child welfare or with at-risk children and families
• A minimum of 3+ years’ leading and managing a team

Education:

• A bachelor’s degree in social work or a related human service field.
• A master’s degree in social work or a human services-related field is preferred
• Child welfare knowledge or local expertise

Fieldwork Requirements:

• This role requires regular fieldwork to support program operations, staff, and partners across the state of Florida. Candidate must be willing and able to travel to multiple regions, including overnight stays as needed. Travel may include site visits, staff coaching, volunteer engagement, partner meetings, events, and statewide trainings.

Transportation:

• A valid driver’s license, vehicle registration, and car insurance are required.
• Must have a reliable personal vehicle available for daily work-related travel.

Work Schedule:

• Flexibility to work evenings and weekends is necessary. Extended hours may be required for events, meetings, training, emergencies, or natural disasters.
• Participation in a monthly on-call schedule is required, with support from local leadership, to address community needs outside of regular business hours.

Communication & Collaboration:

• Maintain regular communication with team members to coordinate efforts and provide timely updates.
• Ensure accessibility during work hours and on-call shifts through a reliable phone.

Core Values:

• Demonstrate alignment with Better Together’s core values, including ownership, gratitude, love for others, and a partnership-oriented approach.

Technological Proficiency:

• Proficiency or ability to quickly learn the following platforms:
  • Salesforce
  • Zapier
  • WordPress
  • Basecamp

TIMING, LOCATION AND COMPENSATION

Better Together seeks to fill this position as soon as possible. The organization’s headquarters are in Naples, Florida, but all the Better Together staff reside in Florida. Better Together has built a highly successful work culture over the past decade with systems and structures designed for clarity, flexibility, and great communication. Key elements of the environment include:

• Weekly team meetings with clear accountability and the opportunity to solve issues as a team. 
• Quarterly in-person team meetings at which you’ll build deeper relationships, set clear goals aligned with the Better Together vision, and brainstorm how to seize new opportunities
• An intensive 90-day orientation to familiarize you with the Better Together team, our policies, and how we operate
• Home office setup, including equipment and communication tools you need to hit the ground running

Compensation and Benefits: 

Better Together also offers a generous salary and benefits package, as outlined below:

• Medical (99% employer paid, employee only)
• Dental 
• Vision
• Life Insurance
• Paid Holidays
• Paid Time off
• Retirement Savings Plan with 50/50 employer match up to 6%

QUESTIONS?

Please direct all questions to [email protected].